Unsubscribe and refund

Manage your AulaXR subscription or request support for a recent charge.

How to unsubscribe

Movistar-Postpaid

Send us an email at soporte@aulaxr-mx.com and we will assist you with cancelling your subscription.

Movistar-Prepaid

Send us an email at soporte@aulaxr-mx.com and we will assist you with cancelling your subscription.

Confirmation

Follow the confirmation message or screen so the cancellation is completed.

Access after cancellation

Your access remains available until the end of the current paid period.

Refund policy

  • Refund requests must be sent within 30 days of the charge.
  • Use help@aulaxr-mx.com or email soporte@aulaxr-mx.com with the mobile number linked to the subscription.
  • Include the charge date, operator, and a short explanation so support can review the request.
  • Approved refunds are processed through the original billing route where supported by the operator.
  • Cancelling the subscription stops future renewals but does not automatically create a refund request.
  • Support may ask for additional details to verify the account and charge.
  • Requests sent after the refund window may be declined according to the service terms.
FAQ

AulaXR FAQs

Have questions about AulaXR? Our comprehensive FAQ section provides answers to help you maximize your immersive experience.

What do I receive with my AulaXR subscription?
With your AulaXR subscription, you gain unrestricted access to a vast array of AulaXR content, exclusive experiences, personalized recommendations, and regular updates that ensure a continuously engaging and dynamic journey.
How did I get subscribed to AulaXR?
You subscribed to AulaXR by following our streamlined subscription process, either through your mobile device or via our secure website. Once completed, your account is immediately activated for full access to all immersive features.
Is there a charge for using AulaXR?
These subscriptions grant you unlimited access to all our AulaXR content and premium features during the active subscription period. Yes, AulaXR operates a subscription model (Movistar-Postpaid: MXN 100 monthly, Movistar-Prepaid: MXN 34 weekly), please refer to our relevant pricing information.
What platforms does AulaXR support?
AulaXR is accessible on a wide range of platforms, including smartphones, tablets, and compatible PCs. This ensures that you can enjoy your favorite immersive experiences whenever and wherever you choose.
How do I reach customer support?
Our dedicated customer support team is available to assist you. You can reach us through the Contact page on the AulaXR platform, email us at soporte@aulaxr-mx.com
How do I cancel my AulaXR subscription?
To cancel your subscription, you can do so by emailing soporte@aulaxr-mx.com (for Movistar-Postpaid), soporte@aulaxr-mx.com (for Movistar-Prepaid).